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PRIVACY POLICY

 

 

Disclaimer: The Company can modify this Policy unilaterally at any time without notice. Modification may be necessary, among other reasons, to maintain compliance with applicable laws and regulations or accommodate organizational changes within the Company. Please keep visiting this page regularly to take notice of any changes we make. If you do not agree with any part of this Policy, please stop using our Platform immediately.

This privacy policy (the “Privacy Policy” or “Policy”) governs use of the Service provided by Rivergo Automation Private Limited (the “Company” or “We”). This Privacy Policy is a legal agreement between the End-User (“You”) and the Company. This Privacy Policy describes the privacy practices of the Company and its Affiliates. Your use of our Service constitutes your agreement to this Privacy Policy and its terms and provides us with the legal basis for our processing of your data.

The manner in which Your Information (including both Personal Data and Sensitive Personal Data) is collected, retained, shared, stored, and processed by us is addressed in this Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, THEN YOU ARE PROHIBITED FROM USING OUR SERVICE.

This Privacy Policy forms part of our Terms of Service. See our End-User Agreement for additional terms governing your use of our Service generally. Capitalized terms used herein but not defined shall have the meanings assigned to them in our End-User Agreement. In particular, see our End-User Agreement for definitions of the terms “Dashboard”, “End User”, “End User Data”, “Febi,” “Personal Data,” “Sensitive Personal Data”, “Service”, “Service Subscription Fee” and “User Content”.

  1. What kind of personal information do we collect from you and when is it collected?

 

  1. Information obtained from End Users during registration: In order to avail the Service, you will need to register with us and pay the Service Subscription Fee within the requisite timeline set out under the End User Agreement. As a part of registration, You will need to provide information such as Your name, email address, phone number and any other information that may be reasonably required to register You as an End User. Once you have shared the information set out under the preceding sentence, You will receive a call from the Company, upon which You will need to provide Us with some basic information on Your business. You will be an End User only once all of the above procedures are completed.

 

  1. Information obtained from End Users post registration:Once registration is complete, You will be given access to the Dashboard onto which You will be uploading all necessary files (containing large amounts of Sensitive Personal Data) which would be stored on the Dashboard and accessed by the relevant End User through the Dashboard. You accept that the sharing of such data and streamlined access and use of the same is the reason for your use of our Service and use of Febi for bookkeeping purposes and therefore you grant us consent to our access, storing and usage of such shared information. We may also automatically collect your Usage Data. We may also collect IP addresses to (a) track and aggregate non-personal information, (b) determine the country or region of origin of End-Users and/or (c) as part of log in or security features. We may also use Tracking Technologies to track your activity when using our Service. Further, our Service may change over time and we may introduce new features that may collect new or different types of information.
  2. Information from visitors and for participation:Visitors who do not opt to register as a End User on our Platform may be tracked in the same manner as mentioned in (2) above, however information required for accessing Service shall not be collected.
  3. Feedback Data and Other Data:This includes:
    1. If you call our customer service, we may record information provided by you to service you or record the calls for quality and training purposes.
    2. If you provide any feedback or comments to us.
  4. Device data:We collect data about the devices used to access our Service (whether through Website or Application), including the device IP address, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
  5. Data collected through cookies:In simple terms, “cookies” are data collectors on websites. Cookies usually collect information regarding user settings such as language and special preferences. They may also collect other miscellaneous information such as the time you spend accessing Febi and the Service. Information collected through cookies is used to analyse how you interact with our Website. You are free to disable our cookies on your browser, but that may prevent you from accessing all the features of our Service.
  6. Payment of Service Subscription Fee: We have engaged the payment gateway services of [], for the collection and settlement of the Service Subscription Fee. The privacy policy of [·] accessible at [insert link] shall govern the terms and conditions of the use, storage and processing of the financial data of such End Users.
  1. How do we use your information?
  1. Your personal information may be used for Company’s legitimate business interests in connection with your use of the Service, including your registration (if applicable), response to an End User’s inquiries and fulfil End User’s requests, providing customer service, sending administrative information, and to personalize End User experience with the Service (including experience while accessing Febi. We may use this information to better understand our users in general and to improve the content and functionality of Febi.
  2. We may use your information to communicate with you about our Service and to give you offers for third-party products and services that we think may be of use to you. We may contact you with newsletters, marketing or promotional materials or other information in order to do so.
  3. We will use your Personal Data or Sensitive Personal Data to personalize or customize your experience and our Service, develop new features or services, and to improve the overall quality of our Service. We may also use your Personal Data to notify you about any changes to our Service. You acknowledge that all the above uses of Personal Data or Sensitive Personal Data (as the case may be) are necessary for your efficient access to Febi an therefore, you hereby grant consent for our access to the same.

 

  1. We may use your Personal Data or Sensitive Personal Data to: (a) operate our business, including providing Service you requested; (b) provide you with support related to our Service; (c) provide you with notifications and reminders related to our Service and (d) to help us protect our Service, including to combat fraud and to protect your information. We may also use your Personal Data or Sensitive Personal Data to fulfil the terms of our privacy policies, End User Agreement or any other agreement we have with you.

 

  1. We may use your Usage Data (including Personal Data or Sensitive Personal Data) to resolve questions you may have about our Service and to follow up with you about your experience. We may also use your Personal Data or Sensitive Personal Data to verify the End User and provide End User support and to detect, prevent or address technical issues. We may also offer various internet chat services which allow you, for example, to communicate with a support technician. Chat transmissions are encrypted but you should not supply more Personal Data or Sensitive Personal Data (as the case may be) than is required to address your specific issue. A transcript of the session may be retained to resolve questions or issues related to our Service.

 

  1. Feedback. We may use any information you volunteer in surveys or other feedback you provide and combine them with answers from other customers in order to better understand our Service and how we may improve them. Answering any survey is optional.

 

  1. Research. We may combine or publish aggregated information from many End-Users, but only in a way that would not allow an individual End-User to be identified. We may prepare and share such information about our customers with third parties, such as advertisers or partners, for research, academic, marketing and/or promotional purposes. We may publicly report such aggregated findings of the research or analysis, but only in a way that would not allow you or any other End User to be identified.

 

  1. From time to time, we may use your email address to send you information and keep you informed about the services offered by Us in which you might be interested. Your contact information may also be used to reach you regarding issues concerning your use of our Service, including changes to this Policy.
  1. Do we share your personal information with third parties?
  1. We do not sell the personal information of our customers to others. We also do not share such information with third party business entities for their marketing or advertising purposes, unless you explicitly allow us to do so.

 

  1. However, from time to time, we may be required to share your Personal Data or Sensitive Personal Data (with your express consent) with the following third parties:

 

  1. Affiliates. We may share your information, including End User Data, with our Affiliates to enable us to provide our Service and help us operate our business by performing various functions, such as website design, email communications, fraud detection and prevention, customer care or analytics. Our contracts with these Affiliates require them to maintain the confidentiality of any Personal Data or Sensitive Personal Data we provide to them, act only on our behalf and under our instructions and not use Personal Data or Sensitive Personal Data for purposes other than the product or service they are providing to us or on our behalf.

 

  1. Government/Legal Requests. We may share your information with courts, law enforcement agencies or other government bodies when we have a good faith belief that we are required and/or permitted to do so by Applicable Laws and/or Rules, including to meet national security or law enforcement requirements, to protect our Company or to respond to a court order, subpoena, search warrant, or other law enforcement request.

 

  1. Protection of the Company/Others. We may share End User Data when we believe it is appropriate to enforce or apply any terms of service and other agreements of the Company or to protect the rights, property or safety of the Company, our Service, our End Users or others. We may also exchange End User Data with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing or otherwise disclosing Personal Data or Sensitive Personal Data for commercial purposes in violation of the commitments set forth in this Privacy Policy.

 

  1. Reporting to Credit Bureaus. We may share your information with credit bureaus, consumer reporting agencies and card associations. Late payments, missed payments or other defaults on your account may be reflected in your credit report and consumer report. We may also share your information with other companies, lawyers, credit bureaus, agents, government agencies and card associations in connection with issues related to fraud, credit or debt collection.

 

  1. Information Sharing Between our Entities. We share your End User Data with our Related Entities (except where prohibited by Applicable Laws and/or Rules) in order to: process your transactions, maintain your accounts, operate our business, facilitate End User login or registration, operate or provide our Service, offer you products or other services, operate our business effectively, detect or prevent fraud or improve our Service.

 

  1. Sale of Our Business. If we sell, merge, or transfer any part of our business, we may be required to share your End User Data. If so, you will be asked if you would like to stop receiving promotional information following any change of control.

 

  1. With Your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your End User Data may be shared with other third parties.

 

  1. How do we protect your personal information?

The Company limits access to personal information to authorized employees, associates, partners and officers. Additionally, our third-party service providers are held to stringent standards of privacy and confidentiality. We maintain physical, electronic and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the other central features of our information security program are:

  1. The use of specialized technology such as firewalls.
  2. Testing of the security and operability of products and services by the IT department before they are introduced to the internet, as well as ongoing scanning for publicly known vulnerabilities in the technology.
  3. Implementing controls to identify, authenticate and authorize access to various systems or sites.
  4. Restricting use of external data devices on Company’s systems.
  5. Providing Company’s personnel with relevant training and continually updating our security practices in light of new risks and developments in technology.
  6. Employing market standards of encryption to secure the Personal Data or Sensitive Personal Data (including the financial data) you share with the Company.

The security of your data is important to us, but you should be aware that no method of transmission over the internet and no method of electronic storage is completely secure. While we strive to use commercially reasonable efforts to protect your User Data, we cannot guarantee its absolute security.

  1. What are your rights regarding the personal information collected by us?

It is important for us that you remain in control of your personal information. If you would like us to modify, delete or withdraw consent regarding the use of any Personal Data or Sensitive Personal Data collected about you, please send an email to [·] with ‘REMOVE’ mentioned in the subject line. However, you may not be able to use our Service at all after such deletion or withdrawal of consent.

  1. Data retention

To the extent permitted by Applicable Laws and/or Rules, we may retain your End User Data as long as we determine is necessary to operate our Service, whether or not you remain a current End-User of our Service. You have the right to request that we erase your End User Data under certain conditions. Please contact us at [·] if you wish to have your End User Data erased. However, you acknowledge that our provision of Service and your access and use of Febi is dependent on your Personal Data or Sensitive Personal Data being stored with us. Therefore, in such event, our Service will not function properly without access to such End User Data. Accordingly, if we erase your End User Data, then we may terminate or restrict (at our sole discretion) your access to our Service.

  1. Grievances

Should you have any grievances about the processing of your Personal Data or Sensitive Personal Data, you may contact our Grievance Redressal Officer:

Name: Rajat Kumar
Address: 45 Arjun Marg, DLF Phase I, Gurugram
Email: Info@febi.ai

All email messages sent to and from the Company may be monitored with the objective of ensuring compliance with internal policies and to protect our business.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.