Frequently Asked Questions About Febi.ai

Explore our Frequently Asked Questions for expert guidance and answers to all common queries and doubts. From General Product-related Information to Pricing & Plans and Data Security—we have tried to cover all you need to empower your journey with precise information and professional insights.
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What is Febi.ai?

Febi.ai is India's leading AI-driven platform, revolutionising financial management with seamless integration of finance, accounting, and tax compliance tasks into one comprehensive solution. With cutting-edge AI/ML technology and a team of domain experts, Febi.ai ensures real-time management of your financial processes.

How does Febi.ai work?

Powered by AI, Febi.ai works in tandem with a team of dedicated domain experts, providing users with unparalleled real-time control over their finance, accounting, and tax compliance functions. This innovative synergy ensures efficiency and accuracy, while you can focus on your core business activities.

Can Febi.ai be used by individuals, small businesses, and enterprises alike?

Absolutely, Febi.ai caters to a diverse range of users, including individuals, small businesses, and large enterprises, offering a flexible and scalable financial management solution. In case none of our existing subscriptions fulfil your expectations, we also offer customisable solutions to cater to your business requirements.

What sets Febi.ai apart from other financial management platforms?

Febi.AI is India’s first accounting automation platform with a single window clearance for accounting and compliance needs. What distinguishes Febi.ai is its unique combination of AI/ML technology using which, your financial documents are automatically read, entries are passed in our backend, and reports are formed—easing your accountants/ bookkeeper’s efforts.

What changes can I expect with Febi.ai?

Febi.ai brings efficiency to your bookkeeping processes by simplifying transaction recording and accounting tasks. Our goal is to empower your accounting professionals, so they can allocate time to high-value tasks and handle strategic functions. With Febi's support, you can enhance productivity, accuracy, and overall financial management without compromising the invaluable human touch in crucial areas of analysis and decision-making.

What reports can I access on Febi?

Febi provides access to 30+ reports, offering detailed insights into crucial business aspects. Explore reports on taxes, cash flow/fund flow, reconciliation statements, inventory, and expenses. The platform provides a wealth of data for informed decision-making with reports such as Trial Balance, Balance Sheet, Profit and Loss, Day book and General Ledger. Lastly, we offer reports for TDS and GST to assist you file your returns.

What kind of customers does Febi support?

Febi supports all kinds of businesses across industries and geographical locations, except Kirana stores/Kirana Grocery shops.

Is Febi.ai suitable for international businesses, or is it specific to India?

Febi can simplify and transform accounting for Indian businesses with its advanced accounting and financial management tools. However, we are driven with a passion to soon enable as many businesses across the globe and serve clients outside India as well.

How secure is the data on Febi.ai?

For us, your data security and privacy are a priority. Febi implements advanced encryption methods such as SHA-256 and adhering to protect against unauthorised access and follows industry best practices to provide a robust and secure environment for your financial information.

Can I access Febi.ai on mobile devices?

Yes, Febi.ai is designed for easy accessibility on multiple devices, including mobile phones (through WhatsApp integration), laptop and a desktop, enabling its users to manage their finances from anywhere in the world.

Are there any hidden costs associated with Febi.ai?

Febi.ai believes in transparency; there are no hidden costs. You can find a detailed breakdown of the pricing structure on our website for a clear understanding.

How can I migrate my existing financial data to Febi.ai?

You can upload your data through WhatsApp or send an email to us from your registered mail ID. Our in-house experts will handle the entire data migration, supporting all formats, including basic Excel sheets.

Can I change my subscription plan?

Certainly! Febi.ai offers the flexibility to change your subscription plan to adapt to the growing needs of your business. You can upgrade or downgrade to any of the 3 plans as per your yearly turnover. You can also get your Febi plan specifically customised to support your unique requirements.

What does Febi do with my data if I cancel my account subscription?

Upon cancellation, rest assured your data is handled with care. As per Febi’s policy, all your data gets deleted once your plan expires and is not renewed for a maximum period of 30 days. Contact our customer support at support@febi.ai or call +91 96436 54332 for telephonic assistance.

Which payment options does Febi accept?

You can pay for Febi’s subscription plans using any of given payment options:

Debit Cards (Master Card, Visa)
Credit Cards (Master Card, Visa)
Net Banking and UPI

Does Febi provide invoicing, payments, or account management?

Febi.ai goes beyond traditional bookkeeping solutions, offering features such as smart invoicing, bill payments, tax compliance, file management and finance concierge to ensure a comprehensive and efficient approach to your financial needs.

Does Febi support both cash and accrual accounting?

Yes, Febi.ai supports both cash and accrual accounting methods, catering to the diverse accounting preferences of businesses.

How does bookkeeping differ from accounting?

Bookkeeping involves recording financial transactions, while accounting encompasses interpreting and analysing these transactions for informed decision making. Febi’s intelligent AI-based platform takes care of both the aspects for you.

How long does it take to get my historical bookkeeping caught up?

Updating your historical bookkeeping with Febi is easy – just a few clicks. Simply upload documents from WhatsApp or email and the recording and bookkeeping is taken care of at our backend.

How does Febi’s bookkeeping feature help my business?

Febi.ai's AI-powered bookkeeping enables automated transaction recording and bookkeeping in real time, ensuring accurate financial records, backed with a range of 30+ financial reports ultimately contributing to improved business management and better productivity.

Do I still need an accountant or bookkeeping professional while using Febi.ai?

Febi.ai streamlines bookkeeping, reducing costs and enhancing revenue. With simplified transaction recording, our dedicated accounting professionals manage the entire process, eliminating the need for an in-house team.

Can Febi help me with individual bookkeeping and tax filing as well?

Yes, Febi.ai is designed to assist both businesses and individuals with bookkeeping and tax filing needs, providing an all-inclusive solution.

What is included in the financial statements?

Financial statements typically include the balance sheet, profit and loss statement (P&L), and cash flow statement, offering a comprehensive view of your business's financial health.

Does Febi help me generate an invoice?

Yes, you can create your invoices on Febi in a few clicks. There are multiple types of invoices that it can create, including Sale Invoice, Service Invoice, Proforma Invoice, Credit and Debit Note, Stock Transfer and a Delivery Challan.

Can Febi update me about any missing payments?

Yes, one of the few unique features of Febi is that it notifies you about any missing payments for a particular month based on your past transaction history.

What assistance do you offer in tax preparation and filing?

Febi.ai offers comprehensive assistance in tax assessment and preparation, ensuring compliance with relevant regulations and providing peace of mind to users.

Are Febi’s tax professionals licensed?

Yes, Febi.ai's tax professionals are licensed experts with domain expertise in tax compliance, providing users with a high level of expertise and assurance.

Can Febi handle taxations for individuals/personal tax filing?

Yes, Febi.ai can assist individuals with personal tax filing needs, offering a comprehensive solution for both personal and business tax requirements.

Does Febi support GST compliances?

You can link your invoice to the GST portal. Additionally, the platform provides a comprehensive report for streamlined GST tax filing.

Are annual taxes included in my Febi subscription fee/charges?

Annual taxes are not included in subscription fees and are to be borne by the user. For a detailed breakdown, refer to the pricing plan on the website.

What are the 2024 tax deadlines?

For accurate and updated information on 2024 tax deadlines, refer to the month-wise Compliance Calendar on your software dashboard that highlights all important existing and upcoming finance and tax-related deadlines. You can even toggle on/off the update based on your action.

Which platforms can I connect to through Febi.ai?

Users can upload their financial documents and invoices directly using their mobile via WhatsApp or email.

Does Febi integrate with any platform or financial institution?

Febi.ai offers bank integration for seamless payments. Also, you can access your bank statement from your Febi dashboard in real time.

What is the finance concierge feature of Febi?

The Febi.ai finance concierge feature provides dedicated assistance from our financial experts as your personal accountants for bookkeeping and compliance. You can connect with your personal account manager via a direct call from your dashboard during operating hours, or chat or send an email on support@febi.ai.

What are the qualifications of experts at Febi?

Febi.ai's experts hold relevant qualifications and finance certifications, ensuring a high standard of financial expertise to guide you through your financial management journey.

Who shall enter the transaction level data into the platform and how?

You only need to upload documents, and the rest of the process will be taken care of by us. Febi’s platform will automatically read, categorise, and sort the transactions for you, providing a personalised and user-friendly experience.

Does Febi handle transaction categorisations and receipt management as well?

Yes, Febi.ai's platform is equipped to handle transaction categorisations and receipt management. We also provide a file management system, where your business transactions are categorised as income and expenses.

What features are included in Febi?

Febi.ai boasts a comprehensive suite of features, including a real-time dashboard, document management, personal bookkeeper, and more, offering users a complete financial management solution.

What happens if I'm dissatisfied with Febi?

If you ever find yourself dissatisfied, our dedicated customer support is ready to address your concerns and work with you to find potential solutions or alternatives that best suit your needs. Feel free to contact our support team on +91 96436 54332.

How is Febi better/different than the rest of the existing finance/accounting platforms?

Febi.ai stands out with its innovative combination of AI/ML technology, real-time dashboard, and expert human oversight of our in-house experts as your personal accountants.

Will my team need training to use Febi? Does it involve a steep learning curve?

Febi.ai provides comprehensive tutorials and documentation to facilitate a smooth user onboarding process. Its user-friendly interface is designed to minimise the learning curve, making it accessible to teams with varying levels of expertise.

Is Febi capable of solving my accounting and tax compliance needs in the long term?

Yes, Febi.ai is designed for long term use, offering scalable solutions to meet evolving accounting and tax compliance needs, ensuring your financial management needs are met over the long haul.

Can my accountant have access to the software?

Collaboration is key, and Febi.ai allows seamless collaboration with accountants, providing them with access to streamline financial management and ensure effective communication.

Is Febi.ai compliant with data protection regulations?

Yes, Febi.ai is committed to compliance with data protection regulations, providing users with the assurance that their data is handled in accordance with legal standards.

Where is my data stored?

Your data is stored securely by Febi.ai in our database that adheres to industry standards for security and reliability.

Can I export my data from Febi.ai?

Yes, Febi.ai allows users to export their data, providing flexibility and control over their financial information.

What backup measures does Febi.ai have in place?

Febi.ai implements regular backup measures to ensure the safety and integrity of your data, providing added assurance in case of unforeseen events.

Will Febi’s employees have access to my data and what data will they have access to?

Access to your data is restricted to a small number of employees on a need-to-know basis to provide you technical support. This access is reviewed periodically.

As a customer of Febi, what are the additional security options in place to protect my data?

Febi’s customers and clients can avail of the below security features to ensure their data security:

Configurable password policy
IP restrictions
Role-based access control

What is your employee background verification policy?

Each employee at Febi undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users.

What certifications does Febi possess to demonstrate its compliance with standards?

Febi has ISO/IEC 27001:2022 certification as of now and is fully certified to ensure complete security and data compliance.

Will you share my data for the purpose of law enforcement?

We always provide utmost importance to customer’s privacy. When we receive requests from law enforcement authorities, we review such requests to see if the applicable legal process is followed to obtain a valid and binding order. We object to overboard or otherwise inappropriate requests. Unless prohibited by law, we notify customers before disclosing customer data so that the customers can seek protection from disclosure.

What kind of technical support does Febi.ai provide?

Febi.ai offers comprehensive technical support to assist users with any platform related issues, ensuring a smooth and uninterrupted financial management experience.

Is technical support available?

There is a dedicated support team available to assist you during operating hours.

How quickly can I expect a response from Febi.ai's support team?

Febi.ai's support team aims to respond promptly to user inquiries to address concerns and provide timely assistance. For immediate assistance, you can call your account manager directly from the dashboard for real-time support in our operating hours.

Are there additional charges for technical support?

No, technical support is included as part of the Febi.ai subscription, without any additional charges for assistance.